NaviLine Public Works & Utilities Applications
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Community Connect Automatic Vehicle Locator (AVL)
Community Connect AVL helps multiple departments within your organization track and direct the location of units in the field, including Police and Fire, EMS, Public Works, Code Enforcement, Utilities, Construction, and more, with on-board mobile computers or stand-alone GPS modems.
Customer Information System (Utility Billing)
Streamline your daily operations by automating such tasks as customer and location maintenance, billing, delinquency, penalty, refund, write-off, meter reading processing, and charge calculation for flat and metered rate services. The flexibility of the Customer Information System application lets you tailor the application to meet your business needs and operational requirements for a full range of utility services such as electric, water, gas or trash collection.
Customer Information System Voice Response
Take advantage of a comprehensive voice response solution that works with our Customer Information System software application. With SunGard Public Sector Customer Information System Voice Response, your organization can respond effectively and efficiently to routine customer requests for account information.
Fleet Management
SunGard Public Sector Fleet Management provides an automated way to monitor the condition of vehicles and equipment and to automatically schedule preventive maintenance. When using the SunGard Public Sector Fleet Management application, you collect the information necessary to control and analyze fleet costs at single or multiple locations.
One Point Kiosk CIS
Offer your citizens up-to-date, self-service utility payment capabilities through the SunGard Public Sector OnePoint Kiosk Customer Information System solution.
Total Constituent Relationship Management (CRM)
Streamline the capture and management of requests through an integrated solution designed to handle all citizen and customer requests, and allow citizen submissions over the Internet.
Work Orders/Facility Management
Track complaints and requests, create department work orders, manage your facilities, and perform job costing functions with the SunGard Public Sector Work Orders/Facility Management application.
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